Hi, my name is Carly!
Hi, I'm Carly Elkin, a Brooklyn-based professional with over ten years of experience in customer experience management and administrative support. My passion lies in optimizing processes, leading teams, and fostering exceptional client relationships.
Throughout my career, I've helped companies elevate their customer service to award-winning levels, leveraging tools like Zendesk, Shopify, and Airtable to streamline operations and drive data-informed decisions. I'm known for my proactive problem-solving, attention to detail, and ability to motivate cross-functional teams.
Beyond customer service, I have a flair for visual design and social media coordination, with hands-on experience using Figma and Canva. I'm continually expanding my skills, recently completing a mentorship in Figma and visual design.
Whether it's enhancing workflows, designing creative solutions, or building engaging brand experiences, I bring energy, organization, and innovation to every project I take on.